Refund Policy

Overview

Kiwisgrowth provides digital social media growth services including follower packages, engagement boosts and account management support. Because these services are delivered digitally and begin processing shortly after purchase, the standard consumer refund rights that apply to physical goods do not fully extend to Kiwisgrowth orders. This policy explains the limited circumstances under which a refund may be considered.

Eligibility for a Refund

A refund may be considered if your order has not yet begun processing. Once the Kiwisgrowth team starts work on your order, which typically happens within 24 to 48 hours of purchase, the service is considered in progress and is no longer eligible for a full refund. If you contact the support team before processing begins and your request is reasonable, Kiwisgrowth will review the situation and respond promptly.

Digital Service Acknowledgement

By placing an order with Kiwisgrowth, you acknowledge that social media growth services are digital in nature and begin delivering shortly after checkout. Once delivery has started, partial or full refunds are generally not available because the service has already been provided or is actively being fulfilled. This is standard practice across the digital services industry.

Non-Refundable Situations

The following situations are not eligible for a refund under any circumstance:

• Orders where delivery has already started or been completed
• Change of mind after placing an order
• Dissatisfaction with results that fall within normal variance for social media growth
• Account restrictions or penalties imposed by the social media platform after receiving the service
• Orders placed with an incorrect or inactive profile link that Kiwisgrowth was not notified about before processing began

How to Request a Refund

To request a refund, contact the Kiwisgrowth support team by email at Support@kiwisgrowth.com or through WhatsApp during New Zealand business hours. Include your order confirmation email, the email address used at checkout and a brief description of the issue. The team will review your request and respond within two business days with a decision or a request for further information.

Refund Processing

If a refund is approved, the amount will be returned to the original payment method used at checkout. Processing times depend on your bank or payment provider and typically take between five and ten business days. Kiwisgrowth will notify you by email once the refund has been processed.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank instead of contacting Kiwisgrowth directly, the support team will provide documentation of the transaction and service delivery to the payment provider. Filing a chargeback for a delivered digital service may result in your account being restricted from future Kiwisgrowth orders.

Changes to This Policy

Kiwisgrowth may update this refund policy from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page with a revised effective date. Your continued use of Kiwisgrowth services after changes are published means you accept the updated policy.

Contact

If you have any questions about this refund policy or need to discuss a specific order, please contact the Kiwisgrowth support team by email at Support@kiwisgrowth.com or through WhatsApp during New Zealand business hours.